The best way to reach the polygon-explorer.org team is by email at contact@polygon-explorer.org. A real person on the editorial team reads every message. We don't run a phone line or live chat, and we don't have official support accounts in Telegram or Discord groups; anyone claiming to be “polygon-explorer.org support” in a direct message is not us.
What you can write to us about
Corrections. If a fact, number, contract address or instruction on any page is wrong or out of date, please tell us. Include the page URL, the sentence in question and, ideally, a link to a source or an example transaction that shows the correct information. Confirmed corrections are usually live within a few days.
Tool problems. If the live explorer, gas tracker or another tool shows an error or wrong data, send the query you used (transaction hash, address or block number), the network you selected, your browser and roughly when it happened. Our tools read from third-party public APIs, so temporary outages at a provider can cause errors that clear up on their own.
Explorer submissions. Operators of Polygon block explorers, analytics platforms or developer tools can ask to be reviewed. Tell us what the product does, which Polygon networks it covers and whether it offers an API. Submission doesn't guarantee a review or a place in the ranking, and we never accept payment for either. Our methodology is described on the about page.
Partnerships and press. For advertising, partnership or media enquiries, describe your company and what you have in mind. We only work with partners that fit our readers and our independence rules; editorial content is never for sale.
Response times
We aim to reply within three working days. Corrections and tool bugs are prioritised. Partnership requests may take longer, and we may not reply to proposals that clearly don't fit the site, such as paid reviews or guest posts promoting tokens.
What we will never ask for
We also never ask you to send crypto, connect your wallet to a site or install software to “fix” a transaction.
What we can't help with
We're an information website, not a wallet provider, exchange or blockchain operator. We can't recover lost or stolen funds, reverse transactions, unfreeze exchange accounts or speed up bridge withdrawals. Confirmed Polygon transactions are final, and no explorer can change them. Be very careful with “fund recovery” services that contact you after a loss; they are overwhelmingly scams that charge upfront fees.
If your question is about a specific transaction, you can often answer it yourself in a couple of minutes with our live Polygon explorer and the transaction checking guide. For problems with a wallet or exchange account, contact that provider's official support through its own website or app. For questions about the Polygon network itself, the official Polygon documentation and community forum are the right places.